Assists the General Manager in managing the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs and systems. Participates in the achievement of store objectives. Ensures compliance with all federal, state and local laws and ethical business practices. Participates in creating and maintaining a People Excellence" environment.


Key Measurement Criteria:

In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as the methods used to obtain the results should be assessed and commented on within the evaluation. It is also appropriate in your narrative to discuss the leadership, management and development of subordinates in the attainment of the accountabilities. The Key Measurement Criteria should not be viewed as the only factors to evaluate, as there are normally additional items that relate to a specific individual or market.

1. Trains, monitors and reinforces food safety procedures to Shift Supervisors and Crew Members.
Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.

Current Food Safety certification
Follows all food safety procedures as outlined in the ops manual
Training and execution of all Wendy s food safety procedures and compliance with all Health Department regulations. Critical items escalated immediately.
Washing of hands observed, enforced and role modeled
Proper total store cleaning systems
All crew POCs, hand washing & Food Safety completed
Health Department evaluation results
Execution of established food borne illness reporting procedures
2. Works with restaurant management team to meet sales goals versus budget and prior year, including participation in local store marketing programs. Executes appropriate plans to resolve unfavorable trends and enhance sales.

Sales performance versus budget & prior year
Sales performance of key initiatives including:

Transaction growth %
Service times
Late night sales $
Pick up Window %
Kids Meals
Identification and communication of store sales trends to TSM/GM
Execution of national and local marketing programs
Execution of new product roll-outs
Participation in community programs to enhance goodwill for Wendy s

3. Manages food, labor and paper costs and other controllable expenses. Works with restaurant management team to meet profit objectives.

Profit performance vs. budget and prior year
Management of food, labor, paper and other controllable costs
Execution of labor hours vs. guide
Monitoring and follow-up of food preparation, production and procedures execution
Identification and communication of profit trends to TSM/GM


Associated topics:
assistant general manager, editor in chief, executive producer, fire captain, manager, manager in training, planning operations, sergeant, shift lead, supervisor

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